Privacy Policy

1. Introduction

Goldyear ("we", "us", "our") is committed to handling personal data responsibly. This policy explains what information we collect when you use our website or request our services, how we use it, and what rights you have regarding your personal data.

Goldyear is the data controller for personal data collected through this website. We operate from 45 Lat Phrao Road, Chom Phon, Chatuchak, Bangkok 10900, Thailand. Questions about this policy can be sent to [email protected].

We process personal data in compliance with Thailand's Personal Data Protection Act B.E. 2562 (PDPA).

2. Data We Collect

We may collect the following personal data when you contact us, make an enquiry, or book a session:

• Full name
• Email address
• Phone number (if provided)
• Message content submitted through our contact form
• General location (city/district, if mentioned)

We also collect non-personal technical data such as browser type, approximate geographic region, and pages visited, via analytics cookies (where consent has been given).

3. How We Use Your Data

Personal data is used for the following purposes:

• Responding to your enquiry or booking request
• Scheduling and delivering the session or visit you have requested
• Sending the written summary following an introductory call
• Preparing the personal document checklist for a home visit
• Contacting you about your session booking if needed
• Improving our website and services using anonymised analytics data

We do not use your personal data for unsolicited marketing communications. We do not sell, rent, or share your personal data with third parties for their own marketing purposes.

Legal basis for processing: Legitimate interest (responding to enquiries), contractual necessity (delivering booked sessions), and consent (analytics cookies where applicable).

4. Data Retention

We retain personal data only as long as necessary for the purpose for which it was collected:

• Enquiry data: up to 12 months from the date of enquiry if no session is booked
• Session records (including written summaries): up to 3 years from the session date
• Analytics data: retained in anonymised form for up to 26 months

After these periods, data is deleted or anonymised.

5. Data Protection Measures

We take reasonable technical and organisational steps to protect personal data from unauthorised access, loss, or misuse. These include:

• Secure, password-protected systems for storing client information
• Limited access to personal data — only staff members who need it for service delivery
• HTTPS encryption on this website
• Regular review of data handling practices

In the event of a data breach that is likely to affect your rights and freedoms, we will notify the affected individuals and the relevant authority as required under Thai PDPA.

6. Cookies

This website uses cookies. Essential cookies are necessary for the site to function. Optional cookies (analytics and preferences) are only set with your consent. You can manage your cookie preferences at any time via our Cookie Policy page.

7. Your Rights Under Thai PDPA

Under Thailand's Personal Data Protection Act, you have the right to:

• Access a copy of the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to legal retention obligations)
• Request restriction of processing in certain circumstances
• Object to processing based on legitimate interest
• Withdraw consent at any time where processing is based on consent
• Lodge a complaint with the Personal Data Protection Committee (PDPC) of Thailand

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to third-party websites, including official Thai government resources. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal data.

9. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from children under 18. If we become aware that personal data has been submitted by a minor, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. If a change significantly affects how we use your personal data, we will take reasonable steps to inform you.

11. Contact

Data Controller: Goldyear
Address: 45 Lat Phrao Road, Chom Phon, Chatuchak, Bangkok 10900, Thailand
Email: [email protected]